UZUMEI POLICIES

Thank you for making Uzumei products a part of your business. It is our utmost desire that your experience of our products and our services is of the highest quality and of a strong positive nature always. Below you will find guidelines and policies designed to maintain smooth, easy and effortless transactions.

ORDERING POLICY FOR NEW CUSTOMERS

  • Our minimum order policy gives our buyers an option between 10 bags or $250 per order.
  • Kindly provide us your Resale Number
  • Kindly provide us with your store front location (A photo of your store front may be required)
  • Please provide us all physical address locations where our handbags will be sold. Uzumei handbags and accessories are to be sold only at authorized locations.

EXCLUSIVITY

  • While UZUMEI does not guarantee regional exclusivity to our customers, we will try our best not to open new accounts that are within a mile of each other.

DISTRIBUTION

  • We truly value our relationship with our customers and we will always protect our retailers and do our best to provide exclusivity. We ask that our customers only sell our products at authorized locations.

PROMOTIONS/ADVERTISING POLICY

UZUMEI is a registered brand. In order to protect the integrity of the UZUMEI brand and mark, we work hard at controlling the distribution and retail pricing of UZUMEI branded products. Promotions that promote a discounted price on UZUMEI products must be approved by us in writing. Please e-mail coco@uzumei.com with requests to advertise a discounted price on UZUMEI products.

SHIPPING

  • Orders are processed on a first come first serve basis.
  • Delays -If a shipment takes longer than normal it’s because items are out of stock and/or there are orders placed ahead of yours.
  • Backorders - All items that are put on backorder will not be cancelled. It is the customer’s responsibility to contact UZUMEI to cancel the backorder or make changes to the backorder. Once the backordered items are in stock, UZUMEI will ship the merchandise.
  • Shipping Costs - UZUMEI does not cover shipping costs for orders or backordered items. Shipping will be included on your invoice.
  • Shipping Method - All orders are shipped UPS ground, unless requested by you, the customer. UZUMEI does offer UPS 3 day, Ups 2nd Day, and UPS next day at an additional cost. Other methods such as FED-EX, DHL, and USPS.

RETURN POLICY

  • A return authorization (RA) number must be issued for all returns.
  • Return Authorization numbers are valid for 15 business days. If merchandise is not received within the 15 business days, the RA number will expire and cannot be reissued.
  • Customer specifies whether they would prefer a replacement or a future credit.
  • Replacements will be sent once the returned bag is received by our warehouse.
  • Damaged Returns – 60 day return policy from the day the merchandise shipped.
  • Non-Damaged Returns - 7 day return policy from the day of receiving merchandise.
  • Returns will not be accepted if a UZUMEI Return Authorization number is not clearly written on the outside of the box, with a return authorization form in the box.
  • Return authorization - Returns that do not meet these guidelines will be refused and sent back at your expense.

We are looking forward to a long and prosperous partnership!



PRIVACY POLICY

The personal information you provide us will be processed in order to enable our staff to inform you of our products and services as well as our events. Your data may be processed by automatic or non-automatic systems in observance of the rules of confidentiality and security provided for by the law and/or internal regulations in alignment with the purposes for which the data was collected, in all stages of processing. Your data may only be processed by persons within our company who need to for the purposes of the jobs they do or by independent 3rd party data controllers engaged by our company to communicate its events. The Company will provide the names and addresses of such subjects on request.

The Data Controller for the intents and purposes of the law is Uzumei Designs, LLC located at 906 10th Avenue, Suite 209, San Diego, CA 92101. Please remember that you may at any time exercise your right to unsubscribe from the website by clicking here.



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